Need Help? We’re Here for You

As the official UK distributor of Zigbang Smart Locks, our dedicated support team provides expert assistance across every stage of your product experience — from installation through to long-term maintenance.

Whether you are setting up your smart lock for the first time, troubleshooting an issue, or submitting a warranty claim, we are here to help.

Contact Support

Email: support@atelierkhan.co.uk
Response time: typically 1–2 business days

Support Services We Provide

Our team can assist with:

App setup, Bluetooth/Wi-Fi connectivity & device pairing
Auto-lock calibration, motor alignment & sensitivity issues
PIN code, RFID, NFC key, and fingerprint configuration
Firmware updates and general software troubleshooting
Mechanical installation guidance (fitment, alignment, latch issues)
Understanding and resolving error codes or warning indicators

2-Year UK Warranty Coverage

All Zigbang Smart Door Locks sold in the United Kingdom are backed by a 2-year limited warranty provided by Atelier Khan Trading Ltd.

This extended warranty combines:

1 year manufacturer coverage, plus
1 additional year of UK distributor protection, ensuring long-term confidence and support.

Your Warranty Covers:

Manufacturing defects
Electrical or PCB component failures
Sensor, motor, or mechanical malfunctions
Performance issues arising under normal residential use

Your Warranty Does Not Cover:

Incorrect installation or damage caused during installation
Water ingress, accidental impact, fire, or misuse
Attempted repair, modification or tampering by non-authorised personnel
Cosmetic wear that does not affect operation
Loss of access PINs, cards, or mobile login credentials
Batteries or consumable accessories

This warranty is provided in addition to your statutory rights under the UK Consumer Rights Act 2015.

Warranty Registration

Registering your smart lock helps us verify your product quickly and enables faster support and warranty processing.

You will need:

Model number
Serial / Product ID
Purchase date
Proof of purchase (receipt or order confirmation)

How to Locate Your Product ID

Your Serial Number or Product ID can be found on:

The original product box label
The Atelier Khan UK distributor label (on the outer packaging)
Your Warranty Card

Example format:
AKT-P72-24-001234
or the manufacturer’s printed serial code.

Warranty Replacement Process

We aim to make warranty support fast, transparent, and hassle-free.

1. Submit your claim
Fill out the warranty form or email support@atelierkhan.co.uk

2. Technician diagnosis
Our UK-based technician will assess your issue and may request photos or short videos to speed up the process.

3. Repair or replacement
If your claim is approved, we will supply replacement parts or a full replacement unit.

4. Return (if required)
If the original device must be returned, we will provide instructions and a pre-paid return label.
Return shipping for approved claims is covered by Atelier Khan Trading Ltd.

UK Safety & Compliance

All Zigbang Smart Locks supplied by Atelier Khan Trading Ltd comply with UK regulatory standards, including:

UKCA Certification
PSTI (Product Security and Telecommunications Infrastructure) Compliance
RoHS Environmental Compliance
WEEE Waste & Recycling Requirements

Official certification documents are available upon request.

About Atelier Khan Trading Ltd

Atelier Khan Trading Ltd is the exclusive distributor of Zigbang Smart Door Locks in the UK.
We operate as part of the wider Atelier Khan Group, a multidisciplinary practice with expertise in:

Architecture & design
Construction & development
Property management & aftercare
Strategic investment & technology adoption

Our mission is to bring advanced, secure, and beautifully engineered Korean smart lock technology to homes and businesses across the United Kingdom.

Address:
88 Peterborough Road
Fulham, London, UK

Website: www.atelierkhan.co.uk
Support: support@atelierkhan.co.uk

For more help, visit our full FAQ page →
atelierkhan.co.uk/smartlock-faq